||Flight cancelations plague Silver Airways
TUPELO, Miss. (WTVA) — Flight cancelations continue to plague Silver Airways at the Tupelo Regional Airport, just weeks after lowering their number of weekly flights.
Eupora attorney Hays Burchfield was scheduled to fly out of the Tupelo Airport last Friday using Silver Airways, but the morning of, plans changed.
"They sent me an email Friday morning stating that my flight was canceled," said Burchfield, who was flying to attend a business conference.
He booked the flight a month in advance on February 3rd, at a cost of $212.
When he asked for a refund, the response in return was one he never expected.
"The first guy I talked to said he couldn't give me a refund because it was weather related," Burchfield explained.
When in fact, it wasn't the weather at all. He said they finally came back with a different reason.
"He came back and said it was due to crew availability."
There lies the problem Silver continues to have, a limited air crew has forced them to cancel dozens of flights.
In fact, Tupelo Regional Airport Executive Director Josh Abramson said, on average, Silver cancels about 20 percent of its flights.
"With Silver, it's the same issues we've been having," Abramson said.
A few weeks ago, Silver reduced the number of flights from 36 to 24 to help with cancelations, yet problems continue.
"We've done just about all the measures we can do with Silver Airways in reductions in hopes of having better performance," Abramson explained.
It even has future travelers worried, like Keith Henley, who has already purchased tickets.
"The obvious concern is with the limited number of flights flying out of Tupelo, if this flight is canceled, that essentially cancels my trip," Henley said.
Burchfield said Silver eventually agreed to giving him a refund, but he said they've lost a customer.
"As long as Silver is operating out of Tupelo, I won't be flying out of Tupelo," he said.
Silver Airways did not return our phone calls or emails.